Responsible gambling

At Elements Casino Mohawk, we prioritize responsible gaming practices to ensure that our patrons have a safe and enjoyable experience on the casino floor.

Setting Limits

We encourage players to set limits for themselves before starting their gaming session. This can include setting a budget, limiting time spent at the tables or slots, or taking regular breaks from play. Our staff are happy to assist in setting up these self-imposed restrictions, if desired.

Voluntary Exclusion Programs

Our casino offers voluntary exclusion programs (V.E.P.s) that allow individuals to self-exclude from gaming activities for a specified period of time. This can be particularly beneficial for those who wish to take a break from gaming or seek support in managing their behavior.

Reality Checks and Loss Limits

We also offer reality checks, which provide players with regular reminders about the amount they have spent on gaming. Additionally, we encourage our patrons to set loss limits on themselves before starting play, so that they can track their progress and adjust accordingly.

Support Organizations and Resources

Elements Casino Mohawk is proud to partner with local organizations and support services dedicated to responsible gaming practices. These partnerships enable us to provide information and resources for those seeking help or guidance in managing their relationship with gaming.

Some of the key resources available include:

• ConnexOntario: A 24-hour confidential phone line offering counseling, referrals, and support for individuals concerned about problem gaming.
• Problem Gambling Helpline (1-888-230-3505): A province-wide resource providing information, guidance, and support for those struggling with issue gaming.

Self-Serve Exclusion

Additionally, players can voluntarily exclude themselves from the casino for a specified period of time through our self-serviced exclusion program. This feature allows individuals to take control of their own gaming habits by temporarily limiting or restricting access to specific games or facilities on site.

For those experiencing problems with issue gaming, we offer support in managing behaviors and providing resources for assistance.

How We Ensure Responsible Gaming

Elements Casino Mohawk has implemented various measures to maintain a responsible gaming environment:

• Our staff are trained to recognize signs of problem gaming and intervene where necessary.
• A 24/7 secure electronic transaction system allows patrons to monitor their play history, deposits, and withdrawal limits in real-time.
• Access to our private Responsible Gaming areas provides an alternate space for those who feel they need time away from the main floor.

We understand that responsible gaming requires more than just measures – it requires ongoing education and awareness about issue gaming. By working together with patrons and providing accessible resources, we strive to maintain a supportive environment conducive to controlled play and enjoyable entertainment.